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Title: Marketing Intern Location: Omaha, NE Department: Marketing and Communications Reports to: Sr. Marketing Communications Manager or Performance Marketing Manager Positions Supervised: None Travel Required: None Compensation: $20/hour Office Hours: Part time through August; Typical hours are Monday – Friday; 8:00 a.m. – 5:00 p.m.
Who We Are.
Framebrand works with franchisors to improve how their businesses run day to day and how they grow over time. We connect the key parts of a franchise business, from territory planning and lead generation to sales, service, and ongoing support, so each location operates more effectively.
Our ASCEND platform brings these elements together to help franchisors make better decisions, improve performance across locations, and scale with consistency. Whether launching new markets or refining existing operations, Framebrand supports brands in driving stronger results and long-term profitability.
Your Role.
As a Marketing Intern, you support marketing initiatives across the brands that Framebrand supports, including Signal, Filtergo, and Next In Leadership, by assisting with content development, communications, analytics, social media, and audience engagement efforts.
This internship is designed to provide hands-on experience across multiple areas of marketing while allowing you to develop a primary area of focus based on business needs and individual strengths. Internship focus areas may include paid social content, communications and writing, podcast and social media support, or analytics and marketing coordination.
What You’ll Do in This Role.
You will contribute to a variety of marketing initiatives while developing a primary focus in one or more of the following areas:
Paid Social Content and Campaign Support
Assist with development of content and creative concepts for paid social campaigns
Capture short-form video content for Instagram, TikTok, LinkedIn, and YouTube
Support creation of social-first video content aligned with current platform trends
Research audience trends, creator styles, and content formats
Content Writing and Communications
Write and edit blog posts, website copy, email communications, and marketing materials
Support internal and external communication initiatives
Assist with maintaining consistency in messaging and brand voice across brands
Help organize content calendars and communication workflows
Podcast and Social Media Support
Research podcast opportunities aligned with leadership, entrepreneurship, business ownership, and franchising audiences
Assist with podcast outreach, scheduling, and booking coordination
Support social media content planning, posting, and engagement efforts
Help organize podcast and social media tracking and reporting
Analytics and Marketing Coordination
Track campaign and marketing performance metrics across platforms
Assist with reporting related to leads, engagement, website traffic, and campaign performance
Help organize marketing dashboards and reporting data
Support day-to-day marketing coordination and project management activities
Qualifications/Knowledge.
Currently pursuing or recently completed a degree in Marketing, Communications, Advertising, Journalism, Public Relations, or related field
Strong interest in digital marketing, branding, communications, content development or social media marketing
Familiarity with social media platforms including Instagram, Facebook, TikTok, LinkedIn, and YouTube
Basic understanding of marketing analytics and reporting preferred
Experience with Canva, Adobe Creative Suite, HubSpot, WordPress, or similar marketing platforms is a plus
Interest in entrepreneurship, leadership, franchising, or business growth preferred
Willing to contribute to a team-focused culture built on collaboration and accountability
Skills/Abilities.
Strong written and verbal communication skills
Strong writing ability with attention to tone, grammar, and brand voice
Strong attention to detail and organizational skills
Ability to stay organized while balancing multiple assignments and deadlines
Comfortable working independently while collaborating with a broader team
Creative thinker with the ability to contribute new ideas and concepts
Comfortable working in a fast-paced environment
Must be able to complete all physical requirements of the job with or without reasonable accommodation
***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.
Are you ready to take your career to the next level with a company that sets the industry standard in security? At Signal Security, we don’t just provide protection—we deliver peace of mind with cutting-edge technology, unmatched professionalism, and a team that truly makes a difference.
We’re looking for dedicated and motivated Security Officers to join our team in Middletown, OH! Whether you're stationed at a dedicated post or working as a Patrol Officer, you'll be a critical part of our mission to keep communities safe.
What You'll Do:
Patrol assigned areas to deter theft, vandalism, and other crimes
Secure entry points and ensure property safety
Respond promptly to incidents, alarms, and emergency situations
Assist employees, residents, or guests with security-related concerns
Document and report all incidents and irregularities accurately
What We're Looking For:
Strong customer service skills—our officers engage with the community
Ability to remain alert and responsive during long shifts
Ability to work independently and follow established protocols
Seeking motivated individuals to participate in National Focus Groups and Clinical Trial studies. Earn up to $750/week in your spare time. Must register and apply to see if you qualify.
Get paid whenever you need with wages on-demand via ZayZoon. No need to wait until payday!
We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.
Position Summary:
A Signal Patrol Officer will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.
Soft Skills:
Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines. Can you effectively complete a route in the allotted time?
Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you manage your time on property which equates with meeting the company benchmark?
Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?
Responsibilities:
Will conduct and deliver various mobile security services while operating company patrol vehicle that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.
Consistently communicates with the Advanced Patrol Officer and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.
Will be assigned a vehicle that officer is responsible for during their shift to include fueling, washing, interior cleanliness, and inspecting.
Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, uniforms, and devices, etc.
Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
Consistently deescalate issues through communication in a professional and prompt manner.
Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs, route changes, and post order updates to ensure operational excellence and efficiency.
Requirements:
25 years of age or older
High school diploma or GED
Must pass background check and drug test
Must have valid driver’s license and a good driving record
Must have reliable transportation
Complete training modules within first month
Excellent organization, oral, and written communication skills
Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Must be able to move equipment weighing up to 20 pounds
Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Location: Hyattsville Maryland and Surrounding Area
Supervises: None
Schedule: Evening & Overnight
Annual Tuition Assistance
401K Retirement Plan
Uniforms Provided
Next Day Pay (Optional)
Supplemental Insurance
Paid Training
Paid Sick Leave (Full Time Employees)
Advancement Opportunities Available
Position Summary:
A Signal Patrol Officer will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.
Soft Skills:
Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines. Can you effectively complete a route in the allotted time?
Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you manage your time on property which equates with meeting the company benchmark?
Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?
Responsibilities:
Will conduct and deliver various mobile security services while operating company patrol vehicle that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.
Consistently communicates with the Advanced Patrol Officer and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.
Will be assigned a vehicle that officer is responsible for during their shift to include fueling, washing, interior cleanliness, and inspecting.
Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, uniforms, and devices, etc.
Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
Consistently deescalate issues through communication in a professional and prompt manner.
Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs, route changes, and post order updates to ensure operational excellence and efficiency.
Requirements:
21 years of age or older
High school diploma or GED
Pass background check and drug test
Must have valid driver’s license and good driving record
Must have reliable transportation
Complete training modules within first month
Excellent organization, oral, and written communication skills
Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Must be able to move equipment weighing up to 20 pounds
Telecommuting/Work-At-Home, Customer Service/Call Center
Job Description
Join Amazon Work From Home Customer Support and help us make every day count. In this position, youll join a fast-paced environment where teamwork matters while supporting daily operations and contributing to success. Earn competitive pay, build new skills, and apply today to start fast.
Amazon Customer Service - Work From Home $16-$24/hr
Amazon
Posted date: 2026-05-18
Charleston,SC
Pay Rate
low
Industry
Telecommuting/Work-At-Home, Customer Service/Call Center
Job Description
Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.
Looking for dependable, professional event security staff for Tulsa Tough June 3rd – June 8th.
Pay: $20/hr (1099)
Tulsa, OK
Multiple shifts available
Great opportunity for security professionals, off-duty officers, military veterans, or anyone with event security experience looking for extra work.
OPEN SHIFTS:
June 4
• 12a-7a
• 4p-10a
• 4p-10a
• 4p-8a
June 5
• 12a-8a
• 10a-5p
• 5p-10:30p
• 8a-5p
• 10a-5p
• 10a-5p
• 5p-10:30p
• 3p-6:30a
• 4p-5:30a
• 10:30p-6:30a
June 6
• 7p-7a
• 5p-12a
• 7p-7a
• 10p-7a
June 7
• 5p-2:30a
• 12a-7a
• 7a-6:30p
• 10a-7:30p
• 10:30a-6p (10 Positions Open)
June 8
• 2:30a-12p
Please share with anyone looking for event work in the Tulsa area.
Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Please note this is a 1099 position. Upon event completion, employees may be offered full time position with Signal of Tulsa.
NEEDED ARMED AND UNARMED SECURITY GUARDS FOR TEMP WORK
SOCCER EVENT
Location: ARLINGTON
Compensation: $18.00-$21.00 Per Hour
SCHEDULE Saturday May 30th (Daylight): 6:00 AM - 9:00 PM -Armed Guards (Golf carts provided by For Soccer) Sunday May 31st (Daylight): 6:30 AM - 7:00 PM - Armed Guards (Golf carts provided by For Soccer)
Thursday May 28th (Overnight) 07:00 PM - 07:00 AM - Unarmed Guard Friday May 29th (Overnight) 5:00 PM - 6:30 AM - Unarmed Guard Saturday, May 30th (Overnight) 6:00 PM - 7:00 AM - Unarmed Guard Total Unarmed Guard Hours:
Must be 19 years of age or older and be able to meet physical requirements Must have Lvl 2 Guard Card or Armed Officers Lvl 3 Guard Card Must have a valid driver's license and clean driving record Must have reliable transportation Must be able to pass background check
Position Summary:
This role is ideal for individuals who are reliable, observant, customer-service oriented, and motivated to grow within the security industry. Officers will be stationed at one dedicated site and conduct patrols, monitor properties, and provide a visible security presence to help deter criminal activity.
Responsibilities:
Will conduct and deliver various foot patrols that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.
Consistently communicates with the Advanced Patrol Guard and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.
Requirements:
19 years of age or older
High school diploma or GED
Pass background check and drug test
Must have valid driver’s license and good driving record
Must have reliable transportation
Complete training modules within first month
Excellent organization, oral, and written communication skills
Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Must be able to move equipment weighing up to 20 pounds
Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Remote - Call Center Customer Service Representative
Conduent
Posted date: 2026-05-21
Charleston,SC
Pay Rate
low
Industry
Customer Service/Call Center
Job Description
Remote Call Center Customer Service Representative
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who counton them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote - Call Center Customer Service Representative Medicaid Member Support Tier 1 For The State of Iowa You Need to Reside in the State of Iowa to be Eligible, Need to reside within an hour of Des Moines, Iowa
$18.00/ Hourly Paid Training Start Date July 7th, 2026 Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location. Full-time Position with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?
Training Monday-Friday 8:00 am-5:00 pm 3-4 weeks
Shifts: Monday - Friday 8:00 AM to 5:00 PM
Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
$18.00 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
About the Role
Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background required.
Must reside within 1 hour driving distance from Des Moines, IA
Those Successful in this role
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Ability to understanding/utilize policy.
Excellent customer service skills.
Excellent phone etiquette skills
Reliable internet access
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Job Info
Job Identification 22703
Job Category Customer Experience
Posting Date 05/04/2026, 02:03 PM
Locations Default Remote, Remote, IA, 00000, US (Remote)
[Administrative Assistant / Fully Remote] - Anywhere in U.S. / $16.81 per hour / Benefits / Weekly Pay - As a Data Entry Operator II you'll: Match customer data between two databases; Assign a Definitive Healthcare unique identifier to each client account ID; Go line by line, confirming facility location & address between the two data sets to create a match; Search the web for hospital facility details...Hiring Fast >>
Signal of Eastern PA is growing — and we’re searching for unarmed Security Officers to join our team. Whether you're experienced or new to the industry, we provide on-the-job training, career development, and real advancement opportunities.
If you are alert, dependable, and take pride in protecting others, this could be the perfect fit for you!
Why Apply for This Position?
At Signal, you’re not just working a shift — you’re making an impact. We offer:
Competitive Pay:
$16/hr. for Unarmed Security Officers
Additional site & assignment pay differentials
Schedule: various schedules available!
Career Growth: Over 50 industry-specific training courses, leadership opportunities, and a structured development path.
Tuition Assistance: Available for you and your immediate family.
Paid Benefits:
$5,000 Accidental Death Policy (100% employer paid)
Employer benefit contributions
Hiring incentives at 90 days and 6 months
Team Culture: Recognition programs, supportive leadership, and a company that values integrity, service, and professional growth.
Position Overview
As a Signal Security Officer, you will support our client by maintaining a safe and secure environment through:
Foot patrols and site inspections
Incident response and detailed reporting
Providing a professional security presence at the client's site
Supporting community safety through vigilance and visibility
This role is ideal for individuals who are reliable, observant, customer service oriented, and motivated to advance in the security industry.
Requirements
To be considered, candidates must:
Be 18+ years old
Have a valid driver’s license, reliable transportation, and a clean driving record (no moving violations/accidents within 36 months)
Be able to stand, walk, and sit for 8-hour shifts
Be comfortable using a smartphone for reports, communication, and GPS
Be professional, punctual, and customer-service oriented
Who We’re Looking For
Our ideal candidate is:
Alert, observant, and quick to respond
Dependable and on time
Comfortable working independently or leading a team
A strong communicator with good problem-solving skills
Adaptable to changing environments
Professional in appearance and conduct
Looking for a long-term career, not just a job
Driven to grow personally and professionally
About Signal of Eastern PA
Signal is the world’s most innovative security company, built on values of Passion, Serving, Learning, Relationships, and Honesty & Integrity. We believe in developing our Team Members and helping them build fulfilling security careers.
You’ll be supported from day one through structured training, mentorship, and leadership development. When you join Signal, you’re joining a team dedicated to protecting our communities while helping you reach your goals.
Equal Opportunity Employer
Signal of Eastern PA provides equal employment opportunities to all Team Members and applicants. We do not discriminate based on race, color, sex, sexual orientation, age, religion, national origin, disability, marital status, veteran status, or any basis prohibited by law.
Night Shift | Wednesday–Sunday | 8PM–6AM $19.75- $21.00/hour
This is a field leadership role
You are not sitting at a desk. You are in a patrol vehicle, overseeing multiple sites, managing officers, and ensuring every shift is covered and every client is taken care of. This role is built for experienced security supervisors who know how to run overnight operations and handle real-time issues without hesitation.
What You Will Do
Conduct mobile patrols across multiple properties
Supervise and manage security officers in the field
Perform ride-alongs and site inspections
Review and approve incident reports and daily activity logs
Ensure all posts are staffed and contract coverage is met
Cover shifts when needed to prevent gaps in service
Communicate daily operational updates and post order changes
Respond to and resolve client concerns in real time
Manage equipment including uniforms, patrol vehicles, and devices
Assist with hiring, interviews, and onboarding coordination
Enforce company SOPs and issue disciplinary action when required
Required Qualifications
Active Security License
Valid Driver’s License with a clean driving record
Previous experience as a Security Supervisor
Ability to work overnight shifts Wednesday through Sunday, 8PM to 6AM
Availability to assist with additional coverage as needed
21 years of age or older
High School Diploma or GED
Ability to pass a background check and drug screening
Reliable transportation
Ability to lift up to 20 pounds
What the Shift Looks Like
You begin your night in a patrol vehicle, moving between sites, checking coverage, and supporting your team.
When an officer calls out, you fill the gap.
When a site issue comes up, you respond immediately.
When a client needs support, you handle it on the spot.
By the end of your shift, every post is covered, every report is complete, and operations ran the way they should.
Why This Role Is Critical
This position drives overnight operations. Strong leadership in this role ensures full coverage, consistent service, and client retention.
Apply Now
If you meet the qualifications and are ready to lead from the field, apply today.
Signal Security is an equal opportunity employer. Employment decisions are made without regard to protected status.
Part-Time Work From Home Data Entry Clerk (100% Remote)This a part-time remote job for a candidate that's able to start immediately. In this position, the candidate will provide data entry for projects and other duties as needed. Take charge of data entry tasks, meet deadlines, and maintain high-quality standards. Proficiency in data entry, analytical skills, and effective collaboration with cross‑functional teams are essential.ResponsibilitiesAccurately enter data into computer systems and databasesVerify and review data for errors or discrepanciesMaintain data integrity and confidentialityPrepare and sort documents for data entryCollect and input data from various sources such as online, databases, surveys and documentsEnsure the safety of all data and their availability when neededCommunicate with other team members to ensure accuracy and safety of data collectedRequirementsExcellent team spiritGood typing and data entry skillsStrong organizational and time management skillsExcellent verbal and written communication skillsProficiency in Microsoft Office or similar softwareAbility to multitask and prioritize tasks effectivelyStrong attention to detail and accuracyStrong problem‑solving and decision‑making skills#J-18808-Ljbffr
Telecommuting/Work-At-Home, Customer Service/Call Center, Telecommunication/Wireless/Cable
Job Description
Remote Customer Service RepresentativeStatus: Remote, W-9 (Independent Contractor)Become a Customer Service Representative, work from home, and set your own schedule while helping others!If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people's lives, this flexible and fulfilling work from home opportunity may be just what you're looking for.As a Customer Service Representative, you'll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.This remote, flexible opportunity pays independent contractors $13 per hour.Essential FunctionsAnswering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important informationMaking outbound calls to patients and caregiversActively assisting with enrollment, program applications, and set up in applicable systemsRetrieving information to assist caregivers with any payroll-related inquiriesUtilizing de-escalation techniques when supporting upset or frustrated callersOffering guidance and directions to both caregivers and patients to effectively resolve any issues they're facingDocumenting information and outcomes as necessaryAbout YouTo support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need:The ability to offer empathy, patience, and a friendly demeanor at all timesThe ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregiversGreat active listening skillsExcellent written and verbal communication skillsStrong attention to detailThe ability to multitask and adapt to change in a fast-paced environmentA quality-focused mindset and a desire to achieve first call resolution whenever possibleThe ability to accurately and confidently work with numbers and discuss moneyYour Home Office EnvironmentTo be a Customer Service Representative, you will need:A computer meeting these criteria:Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)Memory: 8GB of RAMCPUs (Speed * Processors): 6Hard Drive: At least 500MB of free spaceSound: sound card (standard on most computers)Up-to-date antivirus softwareAccess to high-speed, hardwired internet (no Wi-Fi or Satellite, please)Dual monitorsA USB noise-cancelling headsetA webcam for your certification experienceWhere NexRep ContractsNexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.Flexible Hours of OperationAs a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace.#J-18808-Ljbffr